Custom printed products
Every bag we make is printed to your artwork and specification, so we cannot resell it. For this reason custom orders cannot be returned or refunded for change of mind, wrong quantities ordered or artwork errors that were present in the proof you approved.
If something is wrong
If your order arrives with a manufacturing defect, a printing error that differs from your approved proof, or a quantity shortfall greater than normal production tolerance, tell us within 7 days of delivery. Send your order number, photos of the problem and a sample of affected bags if we ask for one. We will reprint the affected bags or refund their cost.
Cancellations
You can cancel free of charge before you approve your proof. Once the proof is approved and production has started, the order cannot be cancelled.
Production tolerances
Flexible packaging is produced in large runs, so quantities may vary slightly from the number ordered, and printed colors can vary slightly from screen colors. Pantone matching is available on request.
Refunds
Approved refunds are paid to the original payment method within 5–10 business days.
Contact
Email sales@mylarbagsshop.com or call +1 (347) 352-6440.